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Nimsoft Press ReleaseManaged Service Provider Increases Efficiencies By 60 Percent Using NimsoftFlexible IT monitoring solution has achieved ROI multiple times for InCompass IT Redwood City, California - March 5, 2008 – Nimsoft, Inc., the “Big 4” alternative for IT performance and availability monitoring solutions, today announced that NimBUS has achieved a return on investment multiple times for InCompass IT, an application and managed service provider headquartered in Saint Paul, Minnesota. The NimBUS solution’s business-centric data analysis and graphical interface has helped InCompass IT improve its IT problem resolution by 60 percent, which has helped boost customer satisfaction. In addition, the NimBUS solution has proven its unmatched flexibility and reliability played a key role in the development of a new wholesale partnering business, which InCompass IT projects will grow 30 percent by the end the year. NimBUS, a proven managed service provider (MSP) platform, delivers high margins for MSPs with innovative and easy-to-use technology. “NimBUS product has provided business value and operations saving benefits on so many fronts that we quickly achieved a return on investment,” said Tim Lambrecht, president and CEO of InCompass IT. “The advanced features have empowered us to offer more services, including a new reseller program, and have extended the value of our years of experience in managed services. The efficiencies and scalability we enjoy with NimBUS allow us to deliver services profitably, while giving our reseller partners the opportunity to make an attractive margin.” InCompass IT selected NimBUS for its advanced monitoring features, function, multi-tenant portal and customizable reports, helping their IT staff quickly pinpoint technical issues--often before the client is aware there is a problem. With a short implementation time, NimBUS ensures that MSPs can quickly gain control over their new customers’ IT environments and begin delivering quality of service and other reports into the hands of their customers. Broad infrastructure coverage with scalability allows InCompass IT to offer remote monitoring services to a range of businesses and industries, including those with a large number of devices. Additionally, the self-service features of the NimBUS online portal offer MSP customers the ability to retrieve and review real-time information about the health of their IT infrastructure 24 hours a day. The NimBUS features have been vital to InCompass IT as the company continues to deploy and support large-scale endeavors usually associated with much larger companies. For example, InCompass IT offers a range of technical support services to an ISP, which provides LANs and WANs to more than 6,000 customers. Another new channel partner is a large copier company with 2,300 customers. Nimsoft enables InCompass IT to help their partners expand their business offerings to include remote monitoring services without building new infrastructure or hiring new staff. “For customers who purchase managed services, quality service is pivotal for success. In turn, the chosen remote management solution impacts the agility and flexibility of the managed provider business,” said Gary Read, president and CEO, Nimsoft. “Nimsoft not only delivers a solution that can strengthen the business, but we provide a financial structure and top quality customer service as a foundation for a business partnership.” About InCompass IT InCompass IT offers IT services to small and large enterprises as well as a reseller program, enabling companies from different types of markets to offer InCompass IT services under their branding. In addition to monitoring and managing IT infrastructures for their clients, InCompass IT offers onsite or offsite engineering support and hosted mission critical applications to businesses across the United States. About Nimsoft Nimsoft is the premier provider of business-focused IT infrastructure monitoring solutions that customers can easily deploy and use. The company’s monitoring solution, NimBUS, is used by hundreds of companies across diverse industries to manage complex networked systems to meet service level agreement targets. Nimsoft solutions combine performance and availability monitoring, advanced service level management functionality and broad platform coverage for unprecedented ease of implementation, deployment and use. Nimsoft and the Nimsoft logo are trademarks or registered trademarks of Nimsoft Inc. All other company and product names may be trademarks or registered trademarks of their respective companies. © 2008 Nimsoft Inc. all rights reserved.
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"Our primary IT goal and challenge is to provide high service quality at all times, including times when resource demands are adversely impacted."
"NimBUS provides us with quick and actionable data, from a single management dashboard, which allows us to make strategic decisions within minutes and not hours. Best of all, NimBUS automatically delivers service performance reports so that our IT analysts can focus on business-expanding tasks. This provides us with a higher return on our investment." Bill Beal, Vice President Information Systems, Liberty Savings Bank
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