Nimsoft - Customer Support

Nimsoft Customer Support

The world-class Nimsoft product and support organization has been designed to provide you get the support you need when you need it:

Our high quality "all-in-one" product and release process are designed to get you up-to-speed quickly and keep you current with minimal disruption. When we release new functionality, our product approach ensures that you can upgrade quickly and preserve your data and configurations.

Our support organization includes engineers--even at the first tier. You will have access to someone who is knowledgeable about the product from the moment you start describing your issue.

You can choose from several support availability and response options including 5x8, 7x12 and 24x7 support in order to best suit your needs

Our customer support portal gives you round-the-clock access to our support services. With Web access, you can easily search our robust knowledgebase, open a new ticket or check the status of an existing ticket.

For existing customers that want to report an incident or ask our advice, we can be contacted through support@nimsoft.com. We also provide an extensive online knowledge base where our customers can browse FAQs, download updates, patches and technical documentation.

Please contact us for a secure user ID and password to access our online support service: support@nimsoft.com.

"Nimsoft has helped us shift from being a reactive environment, where someone notifies us of a problem, to a proactive service, where we are notified of issues that may arise before they happen. Prior to NimBUS we didn't have a solution, and our networks were not very stable. We had several outages a month and our applications were considered "sluggish."

"Now we are monitoring our network status, and more importantly, our throughput speeds or internal application performance, which allow us to place a value on how our systems and networks are really doing. Overall, we are very pleased with the simplicity of Nimsoft's setup, the extreme ease of use and their great breadth of features."